Consulting
Consulting from engineers who build and run systems.
Two focused engagements for organizations that need to modernize their systems or run them to a measurable service standard. CREA-KO scopes each one to your organization, with a typical timeline and deliverables that you keep.
Choose an engagement.
CREA-KO engineers and service managers deliver both. Before work starts, they scope it with you.
Modernization Assessment
Know what to keep, replace and connect before you commit a budget.
A costed, sequenced plan for a patchwork of systems, ready for a leadership decision.
- Typical length
- About six weeks
- Ends with
- A decision on the first stage
Service Management Setup
Critical systems running to service levels you can measure and audit.
Critical systems run against agreed service levels, reported monthly and run by your own team.
- Typical length
- About ninety days
- Ends with
- Your team running the services
How we work.
- Run by practitionersThe people who advise you are the engineers and service managers who build and run systems like yours.
- Scoped before we startYou agree the scope, the deliverables and the timeline before work begins, so you know what each week produces.
- Grounded in our own practiceCREA-KO has engineered operational systems since 2007 and runs its own service operations to ISO/IEC 20000-1.
- Deliverables you keepEach engagement ends in decisions, documents and processes your organization owns, whoever carries the work forward.
Questions buyers ask.
How is an engagement priced?
CREA-KO scopes each engagement after a first conversation about your organization. The price follows that scope. You agree the scope, the deliverables and the timeline before work begins.
Who does the work?
CREA-KO’s own engineers and service managers: the people who build, connect and run operational systems for CREA-KO’s clients.
Do we have to build or run the systems with CREA-KO afterwards?
No. The plan, the documents and the processes are yours to carry forward with your own team or any provider you choose.
Which engagement do we need?
If you are deciding what to fund, replace or connect, start with the Modernization Assessment. If your systems are in place and must run to a standard you can measure, start with Service Management Setup. If neither fits, we will say so on the first call.
Does Service Management Setup make us ISO certified?
It aligns your practice with ISO/IEC 20000-1. CREA-KO holds certification to this standard for its own service operations. Only an accredited body can give certification. Security & Standards
Tell us what you are dealing with.
The first conversation is about your situation. If one of these engagements fits, we will say so, and if neither does, we will say that too.