Consulting · Service Management Setup
Critical systems running to service levels you can measure and audit.
A ninety-day engagement that moves critical systems from informal support onto services run against agreed levels, reported every month and ready for audit. At the end, your own team runs them.
- Typical length
- About ninety days
- Delivered by
- CREA-KO service managers and engineers
- Ends with
- Your team running the services
Who it is for.
Organizations whose critical systems run informally and must now run to a defined, provable standard.
Signs you need it
- A vendor has left, or an in-house build has gone live with nobody formally responsible for running it.
- Whoever knows the system repairs the incidents, and the record of events stays in chat.
- Changes reach production without a record of who approved them.
- An audit, a regulator or a new contract will soon ask how you run the systems.
How the ninety days run.
- Days 1–15
Baseline
What runs, who supports it and how your team handles incidents and changes today, measured from your own records.
- Days 16–45
Service design
A service catalog, service levels agreed with the business, and incident, problem and change processes written for your organization.
- Days 46–75
Live operation
The processes run on real work, with escalation, on-call and continuity arrangements tested.
- Days 76–90
Proof
The first monthly service report against the agreed levels, records ready for audit, and your team running it without us.
What you get.
Built on how CREA-KO runs its own service operations: certified to ISO/IEC 20000-1, the international standard for IT service management.
- Each critical service has agreed service levels, measured and reported every month.
- Your team records every incident and every change from the first report to closure.
- Your team has tested the continuity arrangements.
- Practice aligned with ISO/IEC 20000-1. Only an accredited body can give certification.
Start with one conversation.
Tell us about your situation. If this engagement fits, we will say so on the first call, and if it does not, we will say that too.